Shipping Policy
ORDER PROCESSING:
Please allow 3 hours on working days [9:30 - 18:00 IST Monday - Friday] to process your order. Incase you need immediate assistance you can connect on mentioned number +91-9833789653.
DELIVERY TIME: Delivery time is based on location of order and may take 4-10 working days from the date of ordering for you to receive your order inter-city (Mumbai, Thane, Navi Mumbai). We will try our best to deliver your order at the earliest. Kindly contact the above number before ordering for location out of Mumbai / Thane / Navi Mumbai.
STORE PICKUP: Orders can be picked up daily, from [9:30 - 18:00 IST Monday - Friday]. A call to the store will always help better co-ordination and save your time. Address : Bitta Masala , Santacruz Manion no.5, D'souza Compound, Nehru Rd, Near, Santacruz Station East, Mumbai, Maharashtra 400055
SHIPPING RATES: Shipping charges for your order will be calculated and displayed at checkout. Kindly contact the above number before ordering for location out of Mumbai / Thane / Navi Mumbai.
REFUNDS, RETURNS AND EXCHANGES
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We accept returns, incase of manufacturing defect. In case of returns, refunds will be processed in 1-2 working days and the refund amount shall reflect in your account as per your bank's processing timelines. If you have any further questions, please don't hesitate to contact us at +91-9833789653.
Privacy Policy
At BITTA TASTEMAKERS PVT LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make purchases. Please read it carefully.
1. Information We Collect
We collect information in the following ways:
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Personal Information: When you make a purchase or create an account, we may collect your name, email address, shipping address, payment details, and phone number.
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Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, and pages you visit.
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Cookies and Tracking Technologies: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfill your orders, including sending you updates and tracking information.
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To improve and personalize your shopping experience.
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To send you promotional emails and offers (only if you’ve opted in).
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To respond to your inquiries and provide customer support.
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To comply with legal requirements and resolve disputes.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us with order fulfillment, payment processing, and website management. These providers are required to protect your information and only use it for the purposes we specify.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee 100% security.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party websites you visit.
6. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Phone: +91 9833789653.